SERVPRO of Northwest Spokane Employee Photos

Steve Knight

Steve Knight

Owner               steve@SERVPROnwspokane.com

Steve is the hands-on Owner of SERVPRO Of Northwest Spokane. With dozens of years experience in the Construction and Restoration industry, Steve's driving motivation is to provide high quality, honest service at a fair price. Growing up in Colville WA, Steve still believes in small town values including honest and hard work. Steve's passions include cycling, triathlons and hunting as well as spending time with his family - Steve is the proud father of 3 boys.

Chris M.

Chris M.

Construction Manager

Chris is our Construction Manager, with over 23 years of construction experience. Chris' hobbies include fishing and spending time with his wife and 2 daughters.

Jess Hockett

Jess Hockett

General Sales & Marketing Manager   jess@SERVPROnwspokane.com

Jess is the General Sales & Marketing Manager at SERVPRO Of Northwest Spokane. Jess' entire professional career has been invested in business development and marketing with a focus on the development and implementation of creative strategies to help businesses grow.

As General Sales & Marketing Manager at SERVPRO Of Northwest Spokane, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane area.

A lifelong resident of Spokane and active father of 2 boys, Jess' passions include spending time with his boys, baseball, classic cars, music and the outdoors.

Rachael Hoglin

Rachael Hoglin

Office Manager/File Audit Administrator   rachael@SERVPROnwspokane.com

Rachael has been with SERVPRO since 1997 and has worn many hats in her time here.  Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration.  With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.  

In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with.  The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly.  Rachael ensures that all the details are taken care of and our customers receive the best service possible.  

A lifelong resident of Spokane, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.

Daniela

Daniela

Business Development Specialist   daniela@SERVPROnwspokane.com

Daniela is a Business Development Specialist with nearly 20 years of experience in building and maintaining client relationships. Daniela genuinely cares about helping people, particularly those who are faced with a disaster, and ensuring that they are treated with compassion during such a difficult time.

In her off time, Daniela enjoys spending time with family and friends, the outdoors, music and art.

Suzie

Suzie

Business Development Specialist   suzie@SERVPROnwspokane.com

Suzie is a Commercial Business Development Specialist at SERVPRO of South & West Spokane.  Suzie focuses on developing relationships and businesses opportunities with Business Owners, Property & Facility Managers, Government Agencies and Insurance Professionals throughout Downtown Spokane, Spokane's South Hill, Airway Heights, West Plains and in communities west of Spokane including Davenport, Ritzville, Harrington, Wilbur, Reardan, Odessa and their surrounding areas. 

Suzie has over 25 years of experience in developing professional relationships and working with businesses throughout Eastern Washington & Northern Idaho and represents our company as a member of several business groups and associations.

Suzie is the mother of 5 active kids and also a grandmother of 2, Suzie spends her spare time with her family & significant other.

Shannon

Shannon

Shop/Contents Division Manager  shannon@SERVPROnwspokane.com

Shannon is the detailed Shop/Contents Division Manager here at SERVPRO of Northwest Spokane and is responsible for ensuring that our technicians are prepared and ready to help.

Shannon is certified in Water, Fire and Smoke restoration and is responsible for Pack-Outs and Content cleaning using his FST and WRT acquired skills to return personal belongings in their preloss condition. Shannon is proficient at Crime Scene Cleanup, Applied Microbial Remediation, is certified with the Institute of Inspection Cleaning and Restoration (IICRC) and has expertise in both Work Safety and Odor Control. 

Shannon is a graduate of Eastern Washington University with a degree in Business Management. With his many years of experience working in management and human resources, Shannon has proven to be a very valuable asset to our organization.

Shannon is a Wisconsin native who has fallen in love with the Pacific Northwest. When he isn't working, Shannon enjoys spending time with his daughter as well as taking in the beauty of the Pacific Northwest and all this part of the country has to offer.

The SERVPRO of Northwest Spokane Team

The SERVPRO of Northwest Spokane Team

We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire.  We will work for you and take care of every detail - We Are ALWAYS Here to Help!

Braydon Huotari

Braydon Huotari

Project Manager   braydon@SERVPROnwspokane.com

Don't let Braydon's youthful appearance fool you - Braydon is a veteran of the construction and restoration business. Braydon has worn many hats at SERVPRO of Northwest Spokane since beginning his tenure here several years ago: general laborer, IICRC Certified Water Mitigation Technician, IICRC Certified Water Mitigation Crew Lead and currently, Project Manager.

As Project Manager, Braydon uses the Xactimate software system for estimating the cost of mitigation, restoration, repairs and reconstruction for residential and commercial structures. Xactimate was developed with the insurance industry and today 22 of the top 25 property insurance companies in the U.S. use Xactware property insurance claims tools. 

Braydon uses his expertise in confined space restoration, WRT water damage restoration, Fire & Smoke FST, mold remediation, and biohazardous cleanup to manage each job from start to finish.

Braydon is a native to the area as he was born & raised in Deer Park and now makes his home in North Spokane.

Ed

Ed

Lead Technician/Crew Chief

Ed is a Lead Technician/Crew Chief at SERVPRO of Northwest Spokane. Ed has been with us since 2012 and has over 20 years experience in the Water Mitigation & Restoration industry.  Ed is a WRT water damage restoration technician and is IICRC Certified. Additionally, Ed is well adept at crime scene cleanup/Bio Recovery and demolition.

Ed is a native of Cape Girardeau, Missouri and spent many years in the southern part of the country prior to moving to the Northwest a decade ago.