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Questions to Consider Before Hiring a Commercial Restoration Service

7/27/2020 (Permalink)

Thoroughly vetting a company before you hire one for your commercial restoration and cleaning needs is a smart move. You’re letting this company come onto your property so it’s important that you make the right hiring decision. Asking the right questions makes this easier. If you’ve had a fire or flood or water damage, etc., your needs may be urgent. If you have thought about some of these issues in advance, it will be helpful.

What are your needs?

Before anything else, make sure you understand what you need from the firm. Fire or flood restoration? Water damage restoration? Mold removal and remediation? Some firms offer specialized services and use specialized equipment and processes specifically for these restorations. Some have special certifications. It’s always good to go with a firm that is IICRC Certified. This helps you to be confident that the firm has received the proper training to handle your disaster restoration and cleanup. Do any of their specializations fit the bill? Some firms will do a customized assessment of your needs and then recommend a specific set of solutions.

Do they have reviews?

A firm that’s been around for years should have more than enough positive reviews from happy clients. A company that’s also proud of its work and the service quality it delivers will be more than happy to direct you to those reviews. If the firm doesn’t have any, that’s a red flag.

What do the reviews say?

When you look up the reviews, look over them to gain more insight into how the firms serviced their clients, what they did to help, what kind of customer service they are able to deliver. All the information you find will help you figure out if you're choosing the right restoration crew. Remember also, that most businesses—especially those that have been in business a long time--will have an occasional bad review. If a company has dozens of reviews and none of them are negative, that can be a red flag pointing to fake reviews. Pay attention to their responses to negative reviews. Sometimes people write negative reviews and post them to the wrong company—especially if the company is a franchise business.

What are their rates?

Price is a factor, but it shouldn’t be the only one on your list. Using cost as a measure of what makes quality service isn’t accurate. You want to get the best value for your money instead, all while still receiving the level of restoration and cleaning service your property requires. Additionally, you’ll want a firm that is experienced in dealing with insurance companies, as you will likely be filing a claim for cleaning and restoration work from a fire or flood.

Choose SERVPRO of Northwest Spokane

SERVPRO of Northwest Spokane is the preferred restoration company in Spokane. If your business has experienced a disaster or even just needs a deep clean, they should be your first call. They are available to respond to your emergency 24/7. Call them at 509-487-4700.

Dealing with the Aftermath of Fire and Smoke Damage

7/27/2020 (Permalink)

Fire and smoke damage can be devastating. If this happened in your home, it could destroy everything you own. The lasting damage might seem irreparable. To make sure, though, you’ll need to hire the services of a fire and smoke damage restoration team. Here are a few tips to help you deal with the aftermath.

Remove the Soot and Smoke

Don’t leave the soot, fire, and smoke too unattended for too long. Once you get the go-ahead that it is safe to enter your property, your restoration team will need to start removing your belongings as soon as possible. The sooner the team carries this out, the more successful the restoration efforts will likely be.

Don't Touch Anything

If you’re not sure how to go about cleaning your carpets or belongings, don’t touch anything. Leave the work to the hands of experts. The fire damage restoration firm has the experience and tools to take care of this for you. If you’re not certain how to handle anything, just keep out of the way of the team and let them work.

Replace Your Belongings

Cleaning efforts can only do so much. This applies to your belongings and your property. If your contractors suggest that you replace your carpets or rebuild parts of your home, you’ll need to follow that advice. Experts know best, so trying to fix those belongings or structures in your home will mean you’ll only be tossing money out the window.

Be Careful with Clothing

It’s easy for soot to get into your clothing, just as it can get into your curtains. When you clean your clothes, don’t rub them, or throw them into the wash with the rest. Doing so will contaminate the rest of your clothing. If the pros you hire tell you that the damaged clothes are beyond repair, toss them and get new ones.

SERVPRO of Northwest Spokane is Your Best Resource for Fire Damage Restoration

The experts at SERVPRO of Northwest Spokane have decades of experience in restoring fire and smoke damaged structures and belongings. Their professionals are IICRC certified. They have all the latest equipment and processes that will make certain you get the best results from your restoration. They are available anytime 24/7.  Call them at 509-487-4700.

Why SERVPRO of Northwest Spokane

7/27/2020 (Permalink)

Hire a trusted team like SERVPRO of Northwest Spokane to take care of your restoration needs. Our team offers water, fire, and mold cleanup along with restoration services for both residential and commercial properties. Here are some of the reasons why we are the right choice for you.


Not all companies have the industry knowledge and expertise to provide specialized restoration work. We do. Our team is equipped to handle biohazard cleanup, document restoration, dry cleaning, reconstruction and more along with the more basic restoration work we do for smoke, water, and fire-damaged properties.  

Disaster Recovery

We are capable of mounting disaster recovery solutions on a large scale. The experience and expertise as well as the organizational competence of our team make that possible. If you need restoration and reconstruction assistance, consider our track record.

Tailored Solutions

We don’t offer cookie-cutter solutions. We ask you about what you need. We provide restoration plans based on our assessment of your property. That’s why you can count on us to deliver restoration work that addresses the needs of your property, all while helping you stay well within your budget. And we’re experienced in dealing with insurance companies. We can help you get your claim processed properly.

Customer Service

We understand how devastating it is for people to lose their properties and belongings to fire, smoke, storm, or water damage. That’s why our teams are trained to work efficiently and swiftly. As soon as we arrive on the scene, we don’t waste a moment. We know how important it is to get started on restoring and saving what we can. We treat your home or facility as well as your furniture, valuables, and other belongings with respect.

24-Hour Emergency Response

The team at SERVPRO of Northwest Spokane is available to answer your calls and requests 24 hours a day. We know that disasters can strike at any time. Call us today to learn more about the help we can extend to you and your family. We’re here for you 24/7 at 509-487-4700.

Fire Smoke Damage Restoration Advice

7/27/2020 (Permalink)

bedroom with significant fire damage to wall and ceiling Fire damage can be physically and emotionally devastating. Make sure you hire an experienced restoration team to help you through the process.

Attempts to perform fire and smoke damage restoration on your property and belongings should only be undertaken by experts. If you’ve experienced a fire and you want to stay safe and get the best possible restoration results, here’s some helpful advice.

Minimize Exposure

Don’t try to breathe in air that’s been contaminated by smoke or soot. If the property hasn’t been cleared yet, whether by local officials or by smoke damage restoration experts, you’ll want to stay away.

Wear Protective Gear

When you do venture onto the property for the first time, wear the proper protective gear. Without any protective gear, you might put yourself in danger when you step into the home in the aftermath of a fire.

Don’t DIY It

The worst mistake that property owners make is to take the restoration on their own. Don’t do that. Reading a few websites doesn’t make you an expert in fire and smoke damage restoration. You could injure yourself. You might not know enough about protective measures too. You’ll need pros to handle the problem. They have the knowledge, skills, and tools to ensure effective damage restoration.

Do Your Homework

Find a trusted team of experts for the restoration. Look for experience and an excellent track record. A firm that’s been in the business for years is a lifesaver. Longevity in the industry is an indication that you’re hiring the right team for the job. Also look for proper certifications. A good firm will be IICRC certified.

Read the Reviews

Look for client feedback. What do other customers think about the company? What do they say about the firm’s service level? What common problems or issues came up when they hired the company’s services? Whatever information you find will give you a sense of what to expect from the restoration service provider, enough to help you determine if you’re making a sound hiring decision.

Choose SERVPRO of Northwest Spokane

After a fire, you will likely experience some emotional times. You’ll be concerned about the loss of your property and belongings. You want to be sure you select a restoration firm that understands not only the physical aspects of what you have been going through but the emotional aspects too. That comes from experience. For decades SERVPRO of Northwest Spokane has been a reliable partner for homeowners in their most devastating emotional state. You need a true partner in this time of loss. Call SERVPRO of Northwest Spokane. You can reach them anytime 24/7 at 509-487-4700.

Why SERVPRO of Northwest Spokane is Your Best Restoration Resource

7/27/2020 (Permalink)

Whether you’re dealing with storm damage, fire or smoke damage, or water damage, you’ll need to hire a team right away. Restoration work requires immediate action. The sooner pros get started, the more successful their efforts will be. Here’s why you’ll want to hire SERVPRO of Northwest Spokane to handle your restoration needs.


Our trained professionals are licensed and certified. With a team of qualified experts, you can count on us to deliver excellent results. With industry knowledge and expertise, we provide the service quality that you can trust. Years of experience in the field have given our teams insight into restoration work. We maintain our IICRC certifications which means we keep up to date with the latest and most effective practices and techniques, ensuring that our clients always get the best outcomes possible.

Specialized Equipment

Water damage, storm damage, fire, and smoke damage, and even mold remediation all require specialized tools. With our equipment, we are able to perform efficient cleanup and restoration work. We also produce faster results. That matters, since restoring properties and belongings is a race against time. With tools that make restoration easier, we bring back your valuables, furniture, and even your property to their pre-damaged states successfully.

Customer Service

Dealing with the aftermath of a disaster, fire, or a bad storm is devastating for anyone. Our team understands that. That’s why we provide competent and compassionate assistance. Our crew is trained to handle your belongings with care. We do the best we can to minimize the damage.

Service Solutions

We offer restoration as well as cleaning assistance. We perform storm damage restoration, fire and smoke damage restoration, water damage restoration, cleaning, and mold remediation. If you’re not quite sure about the kind of help you need, talk to us. We can guide you through the process of determining the right solution for your needs. SERVPRO of Northwest Spokane is here to help you. Call us anytime 24/7 at 509-487-4700.

6 Commercial Restoration Hiring Suggestions

7/27/2020 (Permalink)

Choosing a commercial restoration and cleaning firm isn’t rocket science. But you’ll want to pick a trustworthy team to take care of your property. Before you settle on a hiring decision, here are suggestions you’ll want to keep in mind.

Know the History

How long has the firm been around? What kind of experience does the company have in commercial restoration jobs? A newly minted firm might not have the resources necessary to handle this for you. Past behavior is the best predictor of future results. You’ll want a company that delivers consistently outstanding results.

Ask About Customization

Some firms provide restoration packages. Are those solutions right for what you need? Don’t hesitate to discuss alternate options or arrangements with the firm. The team might come up with a package that’s ideal for your budget and property.

Learn About Employee Training

What kind of training do the contractors have? What credentials and qualifications? Are they IICRC certified and licensed to work in your area? The crew must have experience in the kind and scope of restoration project you have in mind, such as residential or commercial properties.

Find Insured Contractors

Accidents can happen. Hiring a team of licensed and insured contractors is a sound way to protect yourself and your assets.

Come Up with a Plan

Pros come to check out your property and provide a plan that includes which areas are good for renovation and which ones need to be torn down and rebuilt completely.

Get More Details

An established firm will have no problem walking you through the plan. If the contractor can’t provide more details about the process, that’s a red flag. Get help elsewhere.  

SERVPRO of Northwest Spokane is Your Smart Choice for Commercial Cleaning and Restoration

When you’re looking for someone to work on your commercial property, you need an experienced, professional team with all of the training and certifications so you can have the confidence that your property is in the best possible hands. Call the team at SERVPRO of Northwest Spokane anytime 24/7 at 509-487-4700

Storm Damage Restoration Tips: Insurance

7/27/2020 (Permalink)

Filing for an insurance claim may not be the easiest thing to do in the aftermath of a storm, especially if your property suffered significant losses. With the help of a trusted local storm damage restoration service provider, all of your restoration tasks—including insurance forms—will be that much easier.

Prioritize Temporary Repairs

As soon as you see damage, contact the pros at SERVPRO of Northwest Spokane to review your damage and recommend a restoration plan. Qualified and licensed experts can determine if your property is in need of extensive restoration work. Calling the team at SERVPRO of Northwest Spokane is a good move, too, because they provide a lot of the material or documentation you’ll need for your insurance claim.

Secure Evidence

A successful insurance claim involves proper and considerable documentation. You can take photos of your home along with videos. If you have photos of your home prior to the damage, it may be helpful to include those as well in order to illustrate the scope of the damage.

Review Your Policy

Before you fill out that form and file a claim, make sure you go over your policy. Get a good grasp of your coverage. What can you expect? What are the limitations indicated? Knowing these ahead of filing for a claim will give you a better sense of what to expect. It will also help you keep your expectations realistic. Your professionals from SERVPRO of Northwest Spokane can step you through the process of your claim.

Don’t Waste Time

Start working on filing a claim as soon as you can. Some insurance companies have a window for accepting claim applications, so you wouldn’t want to miss that. If you do, you might not get another chance to ask for compensation for your loss. Don’t risk that.

SERVPRO of Northwest Spokane Can Help with Your Storm Damage Restoration and Insurance Claim

This may be your first storm damage incident, but it’s not the first for your SERVPRO team. Let the experts carefully step you through the process of getting your property back in shape and communicating with your insurance provider. Call them anytime 24/7 at 509-487-4700.

Storm Damage Restoration Do’s and Don’ts

7/27/2020 (Permalink)

Fallen tree damages home Storm damage can range from mild to catastrophic, but SERVPRO of Northwest Spokane can handle it all.

After a severe storm, you’ll need to determine the extent of the damages that your property suffered. Here are a few do’s and don't’s to keep in mind.


  • Talk to your insurance provider. You’ll need to consult them about the process. Find out how much of the damage is covered by your insurance. You might need to brush up on your policy, then, before you make that call.
  • Hire pros. Look for trusted storm damage restoration experts to help you get your property in excellent shape again. With their honest assessment and comprehensive action plan, your property should be safe and habitable in no time.
  • Get repairs done right away. Don’t waste time waiting around. The longer you wait, the harder it’s going to be to restore your property and belongings to their pre-damaged condition. By hiring pros as soon as you can, you make it possible to lessen the repair and replacement costs. With quick action, you’ll have fewer losses.


  • Do it on your own. If there are plenty of signs that the structure isn’t stable, or you just don’t know what to do, leave it up to the experts to inspect your home or facility.
  • Hire the wrong team. When you look for a team, go for a trusted, reputable service provider. Check out their credentials and qualifications. Make sure you go over the reviews from other clients. Is a lot of the feedback positive? What kind of issues came up? Are there any recurring problems with the firm?
  • Choose cheap cost over quality. Always choose a storm damage restoration team that will give you the best value for your money. A company that is willing to deliver its best work at a competitive price is a much better option.

Finally . . .

Talk with the Experts at SERVPRO of Northwest Spokane. Experienced professionals have handled storm damage restoration for decades in the Spokane area. They are IICRC certified so you know that they’re trained in the latest techniques and are using the latest equipment. Call them anytime 24/7 at 509-487-4700.

Disaster Cleanup Services and Much More

7/15/2020 (Permalink)

SERVPRO Equipment at a disaster site. No matter the size or scope of your disaster, SERVPRO of Northwest Spokane has the equipment, resources and training to handle it.

When a disaster strikes your home or business, you may not be sure what steps to take next.  You may also be at a loss as to where exactly to start on the repair and restoration process. Our team at SERVPRO of Northwest Spokane should be your first call. We are available 24 hours a day to provide you with fast, reliable cleanup services no matter the type or scope of your disaster.

Disasters can take many forms. Fire, flood, storm damage, water leaks, sewage back up, mold, hoarder, or crime scene cleanup or biohazard contamination. All of these issues and more can be addressed with one phone call to SERVPRO of Northwest Spokane.

Protecting Your Space and Your Safety

There is no need to allow the problem to worsen. For example, if you have a fire, flood, or storm damage to your property after it is safe to do so, you need to board up and secure the space. Our team has the equipment and resources to do that. We can tarp the roof and other areas to prevent water from continuing to damage your structure and add temporary fencing to prevent access to unsafe or contaminated areas. Preventing further issues is always the first step.

Debris Removal

From here, your property needs to have the damage assessed and the damaged or contaminated material removed from it. This includes any type of material that is saturated with water, as well as any type of damage to furniture and nonrepairable structures. You also need to ensure that all drywall and flooring that cannot be cleaned is removed.

Sanitization and Restoration

Our team then goes to work to restore these areas for you. We work to properly clean and sanitize your property for you, removing smoke odor or damage as well as water damage and risk of bacteria and viruses. We then work to handle any mold that has become a concern. After all of this, our licensed and certified restoration team can rebuild necessary structures. No matter the type of scope or your disaster one call to SERVPRO of Northwest Spokane will bring you immediate help every step of the way. Call us 24/7 at 509-487-4700.

Water Damage Inspections Are Critical After a Flood

7/13/2020 (Permalink)

When a flood occurs in your home, water can infiltrate various areas rapidly. Even though you may think it is rather localized, that is often not the case. It can be hard to know where exactly the damage is because you are unsure precisely how much of your home is wet. Our team can help you to determine the extensiveness of your water damage with a complete inspection. Using the latest techniques and sensitive professional equipment, we can find areas where moisture is present.

Advanced Inspections Are Necessary

When a water line breaks, a storm causes water to enter into the home, or any other water event occurs, the water that was in your home can easily travel throughout the space. This includes into adjoining areas. It can also climb up the drywall by saturating into these materials. It can saturate your furniture, too. During an advanced water damage inspection, we can find exactly where it went and ensure that we can properly remove it and any damage it causes.

Sanitizing the Space

Water damage inspections also tell us where we need to clean and sanitize. The goal is always to limit the risk of mold growth. However, mold growth is a common concern in situations like this. Our team will take every step possible to prevent it from occurring. If mold is present, we can offer mold remediation services to remove it.

Call SERVPRO of Northwest Spokane for the help you need with water damage. Let us provide a full inspection to determine the scope of the problem. We are ready for your call anytime 24/7. You can reach us at 509-487-4700.