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Questions to Consider Before Hiring a Commercial Restoration Service

7/27/2020 (Permalink)

Thoroughly vetting a company before you hire one for your commercial restoration and cleaning needs is a smart move. You’re letting this company come onto your property so it’s important that you make the right hiring decision. Asking the right questions makes this easier. If you’ve had a fire or flood or water damage, etc., your needs may be urgent. If you have thought about some of these issues in advance, it will be helpful.

What are your needs?

Before anything else, make sure you understand what you need from the firm. Fire or flood restoration? Water damage restoration? Mold removal and remediation? Some firms offer specialized services and use specialized equipment and processes specifically for these restorations. Some have special certifications. It’s always good to go with a firm that is IICRC Certified. This helps you to be confident that the firm has received the proper training to handle your disaster restoration and cleanup. Do any of their specializations fit the bill? Some firms will do a customized assessment of your needs and then recommend a specific set of solutions.

Do they have reviews?

A firm that’s been around for years should have more than enough positive reviews from happy clients. A company that’s also proud of its work and the service quality it delivers will be more than happy to direct you to those reviews. If the firm doesn’t have any, that’s a red flag.

What do the reviews say?

When you look up the reviews, look over them to gain more insight into how the firms serviced their clients, what they did to help, what kind of customer service they are able to deliver. All the information you find will help you figure out if you're choosing the right restoration crew. Remember also, that most businesses—especially those that have been in business a long time--will have an occasional bad review. If a company has dozens of reviews and none of them are negative, that can be a red flag pointing to fake reviews. Pay attention to their responses to negative reviews. Sometimes people write negative reviews and post them to the wrong company—especially if the company is a franchise business.

What are their rates?

Price is a factor, but it shouldn’t be the only one on your list. Using cost as a measure of what makes quality service isn’t accurate. You want to get the best value for your money instead, all while still receiving the level of restoration and cleaning service your property requires. Additionally, you’ll want a firm that is experienced in dealing with insurance companies, as you will likely be filing a claim for cleaning and restoration work from a fire or flood.

Choose SERVPRO of Northwest Spokane

SERVPRO of Northwest Spokane is the preferred restoration company in Spokane. If your business has experienced a disaster or even just needs a deep clean, they should be your first call. They are available to respond to your emergency 24/7. Call them at 509-487-4700.

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