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Free Insurance CE Classes In Spokane, WA

8/28/2018 (Permalink)

Community Free Insurance CE Classes In Spokane, WA Free Insurance CE Classes In Spokane, WA 9/6/2018

SERVPRO of Northwest Spokane is offering FREE Insurance CE Course's in Spokane on Thursday, September 6th 2018 – hosted on the north side of Spokane at the Quality Inn on North Division. Please RSVP as soon as possible as space is limited and we are filling up fast!


Quality Inn Oakwood, N Division

8:00am-11:00am (Check-In is at 7:30am)

THURSDAY SEPTEMBER 6th: Restorative Drying for Water Damage

Quality Inn Oakwood, N Division

12:00pm-2:00pm (Check-In is at 11:30am)

Muffins, Pastries, Lunch & Beverages Provided.

We would love for all Spokane-area insurance agents to attend and please share this information with any other agents/agencies who you think may be interested. We fly our instructor in from our Corporate Tennessee office and he does an excellent job and teaches the class with humor and some hands-on learning that keeps you engaged!  We also have fun giveaways for class attendees, leaving you with an opportunity to leave with something really cool!

This is a once a year event so save your spot today by emailing

Mold: Myths, Facts and Solutions

7/5/2018 (Permalink)

Mold Remediation Mold: Myths, Facts and Solutions Great example of mold visibility and level of actual damage

Mold is everywhere. Sorry to be the bearer of bad news. That said, mold is not always bad. Many molds we embrace, and some of us even eat types of mold as delicacies. Yeast, Mushrooms and Blue Cheese are great examples of molds we embrace and which are widely consumed.  In addition to those, many types of mold are used in hospitals every day to fight and ward off infections - these include Penicillin, Lovastatin, Cyclosporine and many more. We also find ourselves in contact with mold every time we go outdoors - most of this mold is harmless and does nothing to us. Mold becomes dangerous and potentially harmful when it occurs in enclosed spaces with reduced circulation and a moist environment. There are specific types of mold that produce spores known as Mycotoxin - these are the ones you do not want around. That being said, there are some myths about how to handle, clean and remove mold should you find it within your home. 

Let us take a look at the top 8 myths:

Mold is natural so you do not have to worry about it.

If you only see a little bit of mold it is nothing to worry about it.

There should be no mold inside.

All mold is bad.

All mold causes health problems.

Bleach Kills mold.

Killing mold is enough I do not have to remove it.

Cleaning up mold is not that hard you can do it yourself.

WOW! Ok, that is a lot of information and very contradictory information at that. We have already debunked the idea that all molds are bad but what about the rest? While mold is a naturally occurring substance that does aid in decay it does not make it safe all the time. As we stated, it is the type of mold that can be damaging not only to the air but also to any building or area that it is found in. This is due to the way it feeds - mold must absorb nutrients from the organism rather than directly eating it.

When you can actually see the mold, you have a much larger problem. Mold likes warm moist areas to live and all too often these are places that go undisturbed for extended periods of time. When you can see the mold it is like an iceberg -the majority of it lives below the surface. When you open a container of fruit that was in the back of the refrigerator, what you see is contained inside a sealed area. Your home attic, basement or forgotten closet is not quite as contained.

This is not to say that no mold should be inside a home at all. Mold is everywhere and all around you but acceptable levels and safe types of mold are the focus here. When an area is given ripe conditions for growing mold is where problems arise. Your health along with any allergies will determine how much mold you can tolerate within the environment. No one has set specific levels however. There are a great number of contributing factors that come into play. Central heating and cooling for example allow for rapid air flow which can circulate spores faster as well create more airborne particles more likely to be breathed in than those that are not.

Having already determined that not all mold is bad, let us examine what happens to your health when you do come into contact with mold. First and foremost, it does not mean you will get sick. Just like anything else, there are varying degrees. For example, if you are very sensitive to the environment, already sick, or have severe allergies to other things, this could lead to a more intense reaction to mold spores. This does not mean a lack of a reaction means the mold is safe and does not need treated - if left untreated, it will continue to grow and can quickly become out of control.

So how do you get rid of it? Bleach right? WRONG! Understanding basic science helps here. Bleach is meant for topical treatments and does not soak into materials. Bleach is also very strong and can damage many surfaces that it comes into contact with. So anything porous gets a good cleaning from the surface could be ruined and you still have mold. Mold does not live on the surface of materials which we already discussed. It is a deep down organism and it needs the same to combat it. Concrobium (commercial grade) is a product that has these properties. It gets through the surface deep down into the materials, finds the mold spores, wraps itself around them and crushes them as it dries. While doing so, the anti-microbial barrier remains on the surface to protect against future mold growth. Bleach dries and evaporates. Remember mold is under surfaces just like the iceberg.

Ok, so you can go to the store and get some of that and are all set right? Well not exactly. Just wiping down a surface with the Concrobium is not enough. What caused the mold to grow in the first place? Did you use a scope and look behind the walls, get into the attic, or crawl space and see what was going on? Did you stop the problem? Did you remove the ruined insulation? What was the insulation rating, how thick was it and what did you do to replace it? How about that wall that is covered from the back? Were you able to get it all wiped and cleaned... wait, what about the front of the wall, the pretty part? Did you spray and wash that down? Did you know that the middle part of the wall has a membrane that most moisture can not get through which is why you only saw it on the back of the do you access that? This is why you do not just wipe it down and move on.

Killing the spores that are there does not mean you still do not have a problem. If some of the spores were disturbed while you were spraying the solution and traveled outside of the treated area, you will have this problem again. If too many of the spores became airborne they can get into vents and duct work and move to other areas of the house or even push down deeper into the materials affected and work from the other side that you may not have treated. Looking behind walls to determine the extent of the damage is important. Many walls and beams can be affected and could need to be replaced. Calling a professional to assist in the proper remediation is the best way to get it taken care of properly.

Myths debunked - Check. Doctor visits are recommended if you suspect you have any issues that could stem from mold. Always call a professional and have them assess the situation before you try and handle it yourself. Be safe out there and make sure you remember - not all mold is bad!

What You Should Know About Mold Remediation and Mold Removal

7/5/2018 (Permalink)

Mold Remediation What You Should Know About Mold Remediation and Mold Removal What is the difference between “Mold Removal” and Mold Remediation?

What You Should Know About Mold Remediation and Mold Removal

Mold is found under the fungi classification. It is a soft green or at times grey growth which develops on objects or old food left for a lengthy period in warm, wet air. It can be found in outdoor and indoor places, thus, it is important for the indoor humidity to be kept below forty-five percent because a higher humidity supports the growth of this class of fungus. Floods and high humidity levels often lead to microbial growth and fungus. Microbial growth can be present in an area, but that does not classify it as mold. The most efficient method of controlling microbial growth is by the moderation of temperature. When the temperature is lowered, the rate of microbial growth decreases rapidly. 
Mold and mildew are two fungi that people often tend to confuse. Mildew appears to be powdery and white in color then later turns to brown, black or yellow. The other fungus seems fuzzy but can appear in similar colors as the mildew. Mildew damages crops while molds damage the structural foundations of homes. Both fungi are usually accompanied by a musty odor which can lead to more health issues. It likes to thrive in moisturized areas and grows quickly into colonies with water exposure. These colonies are responsible for the production of irritants and allergens that affect the health of people. 

For mitigation of molds to take place, all sources of moisture and water need to be addressed otherwise it may regrow. The first step is to remove all traces of moldy growth immediately. Five fundamental principles must be applied by homeowners and employers to ensure successful mitigation of this fungus. They should focus on the source and moisture removal, safety, contamination control and assessment. Proper mitigation is essential once the fungi is removed because areas must be monitored to prevent it from occurring again.

It is important to determine the party that will be in charge of the mold cleanup. An environmental hygienist can determine what treatment can be used for this fungus. These hygienists mitigate the problem by sealing off the affected areas with plastic sheets to stop dispersion of the spores. Fungus should be dealt with by the wearing a face mask with high filtration and neoprene gloves. Once the mold cleanup is finished, the air around it needs to be cleaned using air exchange and scrubbers. 

It is essential for the environmental hygienist to have a protective suit because harsh chemicals are used for the mold cleanup. Hard surfaces with moldy growth have to be scrubbed with water and detergent and left to dry completely. Porous materials like carpets and ceiling tiles need to be disposed of by the environmental hygienists if they get moldy. The crevices of these porous materials are prone to mold growth, and painting can only happen once the environmental hygienists complete the mold cleanup otherwise the paint peels off. The correct mitigation strategies need to be employed for effective cleanup.

Visit for more information on mold remediation.

Understanding Storms and How to Prepare

7/5/2018 (Permalink)

Storm Damage Understanding Storms and How to Prepare Storms can be very beautiful but also dangerous, deadly and powerful - understanding & respecting storms will help keep you safe when they strike.

Storm Basics

 A thunderstorm is a rain shower during which you hear thunder. Since thunder comes from lightning, all thunderstorms have lightning. It is classified as “severe” when itcontains one or more of the following:

 Hail (one inch or greater)

Winds in excess of 58 mph

Structural wind damage


Tornadoes are arguably nature’s most violent storms. Generated from powerful thunderstorms, and generally appear as rotating, funnel-shaped clouds extending from the cloud base to the ground. With winds that can reach up to 300 miles per hour, tornadoes can cause massive destruction within seconds. Damage paths can be in excess of one mile wide and fifty miles long. The average tornado moves southwest to northeast, but tornadoes have been known to move in any direction. The average forward speed of a tornado is 30 miles per hour, but may vary from stationary to 70 miles per hour. Tornadoes can accompany tropical storms and hurricanes as they move onto land. Tornadoes are most frequently reported east of the Rocky Mountains during spring and summer months. Tornadoes are most likely to occur between 3 p.m. and 9 p.m.

 Tornado Facts and Storm Tips (above) are provided by FEMA (Federal Emergency Management Agency).

Watch vs. Warning

A severe thunderstorm watch: means that the potential exists for the development of thunderstorms which may produce large hail or damaging winds. A watch is issued by the SPC (Storm Prediction Center).

A severe thunderstorm warning: means that a severe thunderstorm is occurring or is imminent based on Doppler radar information or a reliable spotter report. A warning is issued by the local National Weather Service office.

 Watch vs. Warning and Storm Basics are provided by NOAA (National Oceanic and Atmospheric Administration). For more information visit their website:  

Be prepared!! Emergency Supply Kit 

Recommended items to include in a basic emergency supply kit:

Water (one gallon per person per day)

Food (non-perishable 3-day supply)

Manual can opener

Battery operated radio, preferably a NOAA Weather Radio with tone alert and extra batteries

Flashlight and extra batteries

First aid kit

Whistle to signal for help


Dust masks or bandanas

Plastic sheeting, garbage bags and duct tape

Wrench or pliers to turn off utilities

Local maps

Hygiene items

Important documents such as copies of insurance policies, identification and bank account information


Fire extinguisher

Matches in a waterproof container

Before the storm 

To begin preparing, you should build an emergency supply kit and make a family communication plan.

Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.

Postpone outdoor activities.

Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.

Secure outdoor objects that could blow away or cause damage.

Get inside a home, building, or hard top automobile (not a convertible). Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.

Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.

Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

Unplug any electronic equipment well before the storm arrives.

Use your battery-operated NOAA Weather Radio for updates from local officials.

Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.

Avoid contact with electrical equipment or cords.

Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.

Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixture can conduct electricity.

Stay away from windows and doors, and stay off porches.

Do not lie on concrete floors and do not lean against concrete walls.

Avoid natural lightning rods such as a tall, isolated tree in an open area.

Avoid hilltops, open fields, the beach or a boat on the water.

Take shelter in a sturdy building.

Avoid isolated sheds or other small structures in open areas.

Avoid contact with anything metal—tractors, farm equipment, motorcycles, golf carts, golf clubs, and bicycles.

If you are driving, try to safely exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends.

Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.

After the storm

Never drive through a flooded roadway.

Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.

Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.

Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs.

Stay away from downed power lines and report them immediately.

Watch your animals closely. Keep them under your direct control.

If you have storm damage to your home or property call your local professional immediately. Timely mitigation is key to minimize secondary damages caused by severe storms.

SERVPRO of Northwest Spokane (509) 487-4700

When the severe storm rolls out ...we roll in.

Water Damage and Flooding Dos & Don'ts

7/5/2018 (Permalink)

Water Damage Water Damage and Flooding Dos & Don'ts Water Damage? Flooding Emergency? Call the water damage cleanup professionals at SERVPRO of Northwest Spokane.

Have A Water Damage Emergency?

Call (509) 487-4700

         What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

    What NOT to Do After Flooding
  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

Reducing Business Interruption After a Disaster

1/15/2018 (Permalink)

Commercial Reducing Business Interruption After a Disaster Fire Extinguisher Powder After a Small Commercial Fire.

Did you know that SERVPRO of Northwest Spokane has a dedicated team to handle commercial emergencies? Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If your business experiences a fire loss, call the fire and water damage restoration experts and we’ll respond immediately to get you back to business. 

Our commercial response team has the experience and knowledge to help guide our client through the claims process, while performing services around the clock if necessary to bring the business back to operational status as quickly as possible. Even a small fire can shut your business down for several days or weeks if not taken care of properly. Contact SERVPRO of Northwest Spokane today for an appointment for a free assessment and Emergency Ready Profile

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business

Does Your Business Have an Emergency/Disaster Plan?

1/15/2018 (Permalink)

How quickly your company can get back to business after a tornado, fire, or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. The following are basic measures business owners and managers can take to begin preparing. A commitment to begin planning today will help support your employees, customers, the community, local economy, and even the country. It also protects your business investment and gives your company a better chance for survival.

Develop a Business Continuity Plan
Your organization's risk needs will vary depending on the specific industry, size, scope, and location. Begin by reviewing your business process flow chart, if one exists, to identify operations critical to survival and recovery. Carefully assess your internal and external functions to determine which staff, materials, procedures, and equipment are absolutely necessary to keep the business operating. You should also establish procedures for succession of management.

Review Insurance Coverage
Inadequate insurance coverage can lead to major financial loss if your business is damaged, destroyed, or simply interrupted for a period of time. Insurance policies vary; check with your agent or provider about things such as physical losses, flood coverage, and business interruption. Understand what your policy does and does not cover.

Prepare Your Emergency Plan
Your employees and co-workers are your businesses' most valuable asset. Communication is central before, during, and after a disaster. Include emergency information in newsletters, on your company intranet, in periodic employee e-mails and/or other communication tools.

Practice the Emergency Plan
Some disasters will require employees to leave the workplace quickly. The ability to evacuate workers, consumers, and visitors effectively can save lives. If your business operates out of more than one location, establish evacuation procedures for each individual building. If your company is in a high-rise building, an industrial park, or even a strip mall, it is important to coordinate and practice with other tenants or businesses to avoid confusion and potential gridlock.

Secure Your Facility and Equipment
Install fire extinguishers, smoke alarms, and detectors in appropriate places. Secure all entry and exit points and plan for mail safety. Plan what you will do if your building, plant, or store is not usable. Secure valuable equipment.

Improve Cyber Security
Protecting your data and information systems may require specialized expertise, but even the smallest business can be better prepared. Use anti-virus software and keep it up-to-date. Don't open emails from unknown sources. Use hard-to-guess passwords. Protect your computer from intruders by using firewalls. Back up your computer data and download security protection updates known as patches regularly.  

Problems That Can Happen If You Don't Hire Professionals To Handle Flood Service In Spokane

11/28/2017 (Permalink)

Storm Damage Problems That Can Happen If You Don't Hire Professionals To Handle Flood Service In Spokane Flood damage in Spokane affects businesses and homes

Floods happen in a lot of areas around the world, and you never know when the water from the flood is going to affect you and your home or business. Everyone hopes this doesn't happen to them, but unfortunately it does. When you have water in your home or business from a flood, hire only professionals who handle flood service in Spokane.

When you don't hire professionals to handle this issue for you, there are problems that can happen that most people don't know about. It is smart for you to learn what these problems are now so that you can understand how important it is to hire the professionals right away.

Below are the most common problems that can happen.

One: Water can be left behind - Anyone can clean up water that you can see, but not everyone knows or thinks about water getting into areas where you can't see. The professionals do know this, and they will look in all areas to ensure that the water is gone.

For example, water can seep into cracks in the walls or under the flooring. Any water that is not cleaned up will cause another problem to happen.

Two: Mold can grow - This is another problem that no one wants to happen in their home or business, but if there is water left behind after a flood that wasn't cleaned up then this will become a problem for you.

The professionals will clean up all the water, even in areas where it can't be seen before they leave your home. That will stop this second problem from happening to you.

Three: Structural damage to your home or business - This can become a major problem, and an expensive one. Water can cause the structure of your home or business to deteriorate, and that can cause the structure to become weak and unsafe.

By hiring the professionals from the beginning of the water problem you can prevent this problem. They will get the water cleaned up right away from all areas so that your home or business is safe to live or be in again.

You can clearly see that hiring the professionals for flood service in Spokane is definitely the smart step to take because they have the knowledge, experience, time and equipment needed to stop all of these problems from happening to you. Just be smart and call in the professionals from the first sign of water damage to your home or business from a flood so that you can have peace of mind knowing that the problem isn't going to become a bigger problem for you later on.

Summary: Floods happen in a lot of areas around the world, and you never know when the water from the flood is going to affect you and your home or business. Everyone hopes this doesn't happen to them, but unfortunately it does. When you have water in your home or business from a flood you need to hire professionals to handle flood service in Spokane for you. 

Check us out at BBB for more info.

Spokane Residents: We Specialize in Flooded Basement Cleanup and Restoration!

11/28/2017 (Permalink)

Storm Damage Spokane Residents: We Specialize in Flooded Basement Cleanup and Restoration! Heavy rains in Spokane can cause a basement to flood.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Spokane basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface Water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-Water tank failure
  • And many more...

Have A Water Damage Emergency? Call (509) 487-4700

Locally Owned Company with National Storm Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Northwest Spokane is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Spokane community and want to do our part to make our community the best it can be.

Spokane Residents: We Specialize in Flooded Basement Cleanup and Restoration!

11/27/2017 (Permalink)

Water Damage Spokane Residents: We Specialize in Flooded Basement Cleanup and Restoration! Flooded basements can cause major damage in Spokane, WA

A  Spokane basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Spokane, WA basement could flood, including: 

  • A blocked or failed sewer lateral pipe 
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

The flooding in this Spokane, WA home was caused by heavy rain runoff.  Spokane had received several inches of rain that week and it overwhelmed the system.

SERVPRO of Northwest Spokane was onsite within an hour of the initial call, to inspect the damage and to begin the water extraction process.  In less than four days we had the entire basement dry. We use advanced inspection and monitoring equipment to determine your homes’ structure is actually dry. 

If water damage is not handled quickly and properly, it can cause severe damage to your home’s structure not to mention the potential harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

SERVPRO of Northwest Spokane are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • We have advanced inspection and extraction equipment

Flooding or Water Damage? Call Us Today – (509) 487-4700

24-Hour Emergency Water Removal Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. We provide emergency water restoration services 24 hours a day, 7 days a week – including all holidays. Spokane residents can expect an immediate response time, day or night.